Job Description

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title:  Open Enrollment Processor                                                           

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Grade: H1

Function/Department:  Health Plan and Healthcare Services

Reporting to:   Team Lead/Supervisor - Operations

Job description:

Open Enrollment Job Details:

• Proficiency in Excel. Formula knowledge is not required , but the system used daily is similar to Excel in functionality.
• Demonstrated ability to work independently and efficiently assimilate new processes with minimal guidance.
• Strong analytical thinking skills with a deep-dive approach to problem solving and excellent attention to detail.
• 3 - 5 years of experience in medical insurance billing, coding or customer care.
• Solid understanding of medical insurance benefits, including deductibles-pays, and coverage structures.
• Ability to follow multi-step directions and navigate multiple programs and systems.
• Problem solving/Critical thinking skills while independent in a virtual environment (Enrollment, refund decision making-Open Enrollment/Membership it is very detail oriented: eg: Adding dependents, updating coverage, calculating premiums, adding additional insurance coverage, terminations, newborn adds, name & dob mismatches, interpreting applications and uploading the correct information.)
• Attention to detail
• Comfortable with remote computer learning. WFH experience is preferable. The ability to learn easily in a team environment is important.
• Able to accept constructive criticism

Requirements –

• Prior open enrollment experience preferred
• Pass a required assessment within the training period
• Typing 40 wpm
• Must be proficient in computer skills/typing skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device.  Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds.

Firstsource is an Equal Employment Opportunity employer.  All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. 

Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

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