Job Description

Central Florida Behavioral Hospital is a 174-bed, private psychiatric center located in beautiful, sunny Orlando, FL. The hospital provides 24-hour emergency services. Central Florida Behavioral Hospital offers a full continuum of care including inpatient treatment services for children, adolescents and adults; and partial hospitalization, intensive out-patient and ECT services for adults. Our treatment philosophy is based on a team approach that treats patients with dignity and respect, while delivering high-quality care.

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Position Summary

The Step-Down Navigator is responsible for meeting with all eligible patients to discuss the benefits of stepdown services as part of their continuum of care treatment.  The Step-Down Navigator will be responsible for communicating eligibility to key members of senior leadership & associated departments and will be responsible for routinely collecting and entering data, specific to eligibility, into Midas for trending report purposes.

Job Duties/Responsibilities

• Coordinates with the Admissions Department, Social Services, Utilization Management, the Business Office and Outpatient Services on patient eligibility for programming options.
• Ensures that all aspects of the step down process are followed: identification of eligible patients, insurance verification, treatment team approval etc.
• Meets with 100% of eligible patients to discuss the benefits of appropriate programming options.
• Conducts patient discharge groups.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

• High School Diploma required. Bachelor’s in social services or patient care related field preferred.
• Current BLS, Physical and Verbal Crisis Intervention Certification required (Training may be obtained during new hire orientation).
• One (1) year of clinical experience in an inpatient psychiatric setting required.
• Thorough understanding of the Inpatient workflow process, as it pertains to case management and discharge planning. 
• Good oral and written communication skills required to communicate in a clear and concise manner with patients, physicians, staff and administration.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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