Job Description

The Volunteer Coordinator (VC) has overall responsibility for the Agency’s Volunteer Program. Volunteers must be used in day-to-day administrative and/or direct patient care roles that meets the needs of the patient and family/caregivers. The VC is responsible for recruiting, training, retaining and supervising volunteers.

Education and Experience:

• High School Graduate, Graduate of an accredited college/university is preferred.
• Experience in recruitment & management of hospice volunteers preferred.

Requirements:

Environmental and Working Conditions:

• Primarily office environment; occasionally exposed to outside weather conditions; noise level usually moderate. Occasional travel required.
• Sitting is required.
• Ability to establish and maintain effective working relationships with Interdisciplinary Group (IDG) and the community. 
• Requires ability to handle stressful situations in a calm and courteous manner at all times.
• Ability to travel (local Austin-Metro area).
• Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers
• Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws.
• Maintains a written description of in-service training provided during the previous 12 months.
• Assesses and maintains documentation of volunteers skills and competencies.
• Provides guidance related specifically to individual responsibilities.
• Maintains documentation of the cost savings achieved through the use of volunteers including identification of each positions occupied by a volunteer, work time spent by volunteers occupying those positions, estimating the dollar costs the Agency would have incurred if paid employees occupied the position.
• Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff.
• Ensures volunteers document to prove the value of work being done for patients and families.
• Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer services reviews and documents on the individualize POC as frequently as the patient’s condition requires but no less frequently than every 15 days.
• Collaboratively develops and maintains policies specific to the volunteer program.
• Ensures volunteers are aware of and in agreement with their duties and responsibilities; who to report to if they need assistance and instructions regarding performance of their duties and responsibilities.
• Reliable transportation and valid auto insurance required. Current driver's' license.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities

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