Job Description

Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry! Responsibilities: Operations Management • Daily oversight of departments (front desk, housekeeping, F&B, etc.) • Familiarity with SOPs, audits, and service quality control Staff Management • Hiring, scheduling, training, coaching, and performance evaluations • Experience leading multi-department teams Customer Service Excellence • Handling escalated guest issues and service recovery • Proven track record in guest satisfaction improvement Financial Acumen • Budgeting, forecasting, and cost control Systems Knowledge • Hotel/resort PMS (Opera Cloud) • POS systems (Toast) Project Management • Experience with renovations, rollouts, or brand standard changes Qualifications: • Showcase exceptional organizational, communication, and problem-solving skills • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • Previous experience managing a team is required; preferably in a hospitality role such as department manager • You must have 3 or more years of experience working in the hospitality field • You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field About Company: Located in the heart of Houghton Lake, Michigan, our hotel offers a comfortable and convenient retreat for both leisure and business travelers. Nestled amidst the serene natural beauty of Michigan, our hotel provides easy access to local attractions, outdoor activities, and dining options.

Job Tags

Local area, Immediate start,

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