Job Description
Are you passionate about helping people and providing exceptional customer service? We're looking for a dedicated and motivated Customer Service Representative to join our team and be the first point of contact for our diverse clientele. In this role, you'll play a crucial part in ensuring customer satisfaction by handling inquiries, resolving issues, and providing timely and effective solutions.
This is a fantastic opportunity to work remotely and leverage your communication and problem-solving skills in a dynamic environment. We're committed to finding the right fit for you, and our recruiting team will work with you to determine the best contract and client alignment based on your skills and preferences.
What You'll Do:
Provide Top-Tier Support: Answer inbound calls promptly and professionally, addressing customer inquiries, complaints, and issues according to client-specific guidelines.
Solve Problems Effectively: Identify customer concerns and offer practical solutions to ensure a positive experience and customer satisfaction.
Deliver Accurate Information: Provide clear and accurate answers to customer questions and ensure timely and effective resolutions.
Maintain Detailed Records: Keep up-to-date records of all interactions, including actions taken and follow-up requirements.
Ensure Confidentiality: Uphold strict confidentiality and privacy standards during all customer interactions.
Adhere to Quality Standards: Follow quality assurance guidelines to ensure all calls are handled efficiently, courteously, and effectively.
Utilize Technical Systems: Employ various technical tools, including computers, call center software, and the internet, to track and resolve customer issues.
Collaborate with Team Members: Work closely with team members to resolve complex customer issues and ensure customer needs are met.
Maintain Reliable Connectivity: Ensure a stable, private internet connection (not cellular data), with the ability to hardwire via Ethernet, to support remote work.
What We're Looking For:
High School Diploma or GED.
Healthcare-related certification.
Excellent verbal and written communication skills.
Proven customer service experience and a passion for helping others.
Strong problem-solving and analytical skills.
Proficient computer skills and the ability to navigate various software applications.
Ability to multitask and manage time effectively.
Ability to remain seated for extended periods.
Ability to pass a background check.
Reliable, high-speed internet connection suitable for remote work.
Bonus Points If You Have:
Fluency in Spanish (bilingual).
Previous experience as a Customer Service Representative in a similar environment.
Previous Public Trust Clearance or the ability to obtain one (for specific government client roles).
What We Offer:
The flexibility of a remote work environment.
The opportunity to work with a diverse range of clients.
The ability to have your skills matched to appropriate contracts.
The opportunity to grow your customer service skills.
We look forward to hearing from you!
Employment Type: Full-Time
Salary: $ 16.00 22.00 Per Hour
Job Tags
Hourly pay, Full time, Contract work, Remote work, Work from home,