We are looking to add a Customer Support Specialist to our growing team. You can find more information below!
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Customer Support Specialist at Alt Legal (Remote)
Location: Remote
The Company:
Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, our platform automates and simplifies IP management, helping legal professionals efficiently handle filings, manage deadlines, and identify infringement. Managing millions of filings, Alt Legal is recognized as one of the most respected trademark companies in the IP world. Our mission is to make trademark professionals' lives easier through powerful automation, integrated tools, and exceptional customer service.Job Description
Reporting to the Director of Customer Support, the Customer Support Specialist role will be responsible for interacting with customers and executing a range of external and internal requests.
As the first point of contact for customers through our multiple channels of communication, (live chat, email, and phone), you will be helping customers solve their problems and navigate our software. You will also regularly train new customers as well as existing ones to ensure that they are getting the most out of our software.
Your specific responsibilities:
What we'd like to see in the ideal candidate:
What you get:
Alt Legal is a customer-obsessed, forward-thinking company that believes great technology should simplify and empower. Our mission is to transform intellectual property management through intuitive automation and exceptional service. We're proud to support over 1,000 global law firms and companies—and even more excited about the growth potential ahead of us.
We're a collaborative, kind, and diverse team that thrives in open, inclusive, and positive environments. We believe that a variety of perspectives leads to better ideas and stronger outcomes. Founded on the values of innovation, simplicity, and support, we ensure that every team member can grow while making meaningful contributions. Alt Legal is LGBTQ+ friendly, and we enthusiastically encourage individuals of all backgrounds to apply.
How to apply:
If you're interested, you should submit your application via our web portal, with a resume in PDF, along with a cover letter explaining your specific interest in this role and why you'd like to join the Alt Legal team. Please also include a sample email where you're explaining to a customer how to favorite/bookmark your favorite website In Chrome.
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