About Togetherhood
Togetherhood is revolutionizing enrichment and education for children from preschool to high school. We are a fast-growing technology marketplace that makes it super simple for communities to create world class enrichment programs. We serve schools, community centers, residential communities and homeschooling communities. Our mission is to infuse every community with high quality enrichment and education. The company was founded by a repeat entrepreneur with a strong track record of success (two acquisitions, one IPO as CPO at Farfetch).
What You'll Do
As a Customer Success Manager, you will be the key driver of the end-to-end experience for Togetherhood's partners—including afterschool directors, PTA leaders, principals, and community organizers—and our service providers (the teaching artists). You will manage a portfolio of small and large (including six-figure) accounts and serve as the primary point of contact to ensure every partner is delighted with our marketplace. Your mission is to cultivate exceptional, long-lasting partnerships by helping partners design and implement enrichment programs tailored to their goals and community needs.
You'll provide expert guidance on our platform, resolve operational challenges, advocate for partner success, and work cross-functionally with Sales, Talent, and Operations teams to drive account value and renewals. This role demands a deep understanding of stakeholder needs, proactive problem-solving, regular on-site support, and seamless communication. The role is based in NYC, requires frequent travel to partner sites in the NYC metro region and there is a 4-day/week, in person, in office requirement.
Key Responsibilities
Partner Success & Account Management
Program & Operations Oversight
Cross-Functional Collaboration
Who You Are
Your Superpowers
Compensation
Base salary and commission will be commensurate with experience.
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