Contact Us Collections Representative Job at Blitt and Gaines, P.C., Indiana

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  • Blitt and Gaines, P.C.
  • Indiana

Job Description

Contact Us Collections Representative Location Hybrid work in Vernon Hills, IL :

Job Title: Contact Us Collections Representative

Location: Current Office Location/Remote

Job Summary:

The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its “Contact Us” and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.

Primary responsibilities and duties:

  • Daily monitoring of the internal communications via Outlook:

    • Contact Us email inbox and subfolders

    • Power of Attorney (POA) email inbox

    • Pleadings email inbox

  • Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.

  • Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.

  • Proactive collections efforts through email communication with consumer, attorneys or ATP's.

  • Accurately document the firm's system of record (CLS)

  • Provide sent and received emails to designated firm staff as required

  • Requires the ability to exercise discretion and independent judgment.

  • Ability to resolve files and maximize collection opportunities.

Minimal Job Qualifications and Requirements:

  • Collection Master (CLS) experience is a plus.

  • Collections experience is a plus.

  • Detail orientated communication and documentation skills.

  • Ability to work independently and show ownership of the position and its requirements.

  • Organized with the ability to multi task and time management

  • Detail orientated with the ability to understand multiple systems

  • Expert knowledge of all applicable Federal and State collection laws.

  • Ability to accurately type 40 words per minute.

  • Strong written and oral communication skills is a must.

  • Above average spelling and grammar.

  • Must be able to read and understand written communications from consumers and attorneys.

  • Demonstrated ability to think independently and use good judgment.

  • Fundamental knowledge of Microsoft Office Products.

  • Analytical problem-solving skills

  • Understand Company and Client policies and procedures to ensure files are documented properly.

  • good critical thinking skills and exercise sound judgment.

  • Team player with the ability to be flexible and handle what is provided to them that day.

Education/Experience:

  • High School diploma

  • Above average computer skills.

  • College is a plus

  • Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..

Benefits:

  • Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.

Job Tags

Holiday work, Full time, Temporary work, Flexible hours,

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