Job Description
Contact Center Agent I Location Albuquerque, NM : JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary.
The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity A remote schedule is possible after 90 days of training and probation.
REQUIREMENTS
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Minimum six months Receptionist, Front Desk, Call Center, or Contact Center experience required.
Computer experience required; ability to work with Windows-based programs strongly preferred.
Bilingual Spanish / English or Navajo / English preferred.
$500 EMPLOYEE REFERRAL BONUS
BONUSES
~ All bonuses subject to tax withholding and eligibility requirements
EOE/AA/M/F/SO/Vet/Disability
Job Tags
Full time, Trial period,
Similar Jobs
Sleep Tight Pest Control
Pest Control Technician is the most vital person needed in a pest control company. As a Pest Control Technician, you will apply treatment to the sites assigned each day. Sleep Tight Pest Control is looking for multiple highly qualified and self-reliant Branch 2 Field Representatives...
the-divine-flow.biz
...our team. If you're prepared to embark on a flexible, remote, working environment, we offer you the option of choosing between full or... ...Portability - The flexibility to work from anywhere with your laptop and phone. Unlimited potential based on your performance....
Blockchain & Climate Institute/ BCI America Inc.
...THIS IS AN UNPAID ROLE Role Title : Director of Research (Sustainable Finance) Role Nature : Volunteer Location : Home-based The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application...
Alstom
...greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time hybrid Materials Engineer in West Mifflin, PA, US were looking for? Your future role Take on a new challenge and apply your materials...
Turning Point Scotland
...Comprehensive Induction ~123 Learning and development courses ~29 eLearning courses ~ Funded qualification SVQ Social Services and Healthcare, work based assessment ~ Your Career Pathway, we promote from within and advertise internally all jobs ~ Pension Scheme,...