Job Description
Contact Center Agent I Location Albuquerque, NM : JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary.
The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity A remote schedule is possible after 90 days of training and probation.
REQUIREMENTS
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Minimum six months Receptionist, Front Desk, Call Center, or Contact Center experience required.
Computer experience required; ability to work with Windows-based programs strongly preferred.
Bilingual Spanish / English or Navajo / English preferred.
$500 EMPLOYEE REFERRAL BONUS
BONUSES
~ All bonuses subject to tax withholding and eligibility requirements
EOE/AA/M/F/SO/Vet/Disability
Job Tags
Full time, Trial period,
Similar Jobs
Shenzhen Qianhai Yunzhihui Technology Co., Ltd.
We need you to help us check the coursework that students submit to us for review, and provide effective suggestions for revision
DC International
...This is a Hybrid work-from-home position reporting to the office three days a week in Carrollton, Texas. About DC International DC... ...and partnered with thousands of businesses, including United Airlines, Texas A&M University, Fenway Park, Beverly Hills Hotel, SoHo...
Edible Arrangements - Waipahu
Description of the role:We are currently seeking Temp Delivery Drivers for Mother's Day Weekend at Edible Arrangements in Waipahu. As a Temp Delivery Driver you will be responsible for timely and efficient deliveries of orders to customers. We are in need of drivers...
Global Channel Management, Inc.
Account receivable Clerk needs account receivable experience Account receivable Clerk requires: Account receivable Customer service Orders Account receivable Clerk duties: Order Confirmation Order Cleansing Management/Creation Customer Communications...
Dignity Health
...summary:**Participates in and supports all aspects of healthcare foodservice operations. Works with facility staff to provide optimal nutritional care and demonstrates excellent customer service to patients, guests and staff.**Essential Key Job Responsibilities:****Follows...